We are preparing for launch. These paid-service conditions will apply when subscriptions become available.
1. Stop the next renewal
After Pro launches, open Pro & account in the extension, enter the billing portal, and choose Cancel subscription before the next charge occurs. Check the end date shown in the portal after completing the cancellation.
2. Access after cancellation
Pro remains available until the end of the paid period, then your account returns to Free. Uninstalling the extension, signing out, or leaving the service unused does not cancel a subscription.
3. Refund conditions
We generally do not provide prorated refunds for unused time or cancellation for personal convenience. If there is a duplicate or incorrect charge, or an issue attributable to us prevents use of the purchased features, we will investigate and provide the appropriate correction, refund, or other remedy. Statutory refund or withdrawal rights under applicable consumer law take precedence.
4. Request help
If you cannot access the billing portal or need a refund, contact info@imakai.co.jp as soon as reasonably possible. Include your account email, payment date, receipt or invoice identifier, and a description of the issue. Do not send card numbers.
5. Refund method and returns
Approved refunds are normally returned to the original payment method. Statement processing time depends on the issuer. Shotvero is a digital service with no physical shipping or return of goods. We are currently preparing for launch and are not accepting paid subscriptions.